It’s not really all that unusual to encounter disgruntled clients in my line of work. And let’s face it; no one is really just ringing us to have a chat. Let’s just say; unless we are literally pulling money out of our arses, and showering them in gold bullion, we don’t rate a mention. Ideally it would be great if we could say, “Look, we are tax agents, not magicians and as such, can’t perform fucking magic”. But alas, it seems we'll just have to fantasize about our magic wands being shoved up specific orifices for a little while yet.
But I digress.
Yesterday when I was called and I quote “A fucking white bitch” I was more bewildered than upset. I mean seriously. That’s his worst? Surely he couldn’t have used the adjectives ugly, fat or stupid like the rest of the highly strung, pissed of clients before him?
I should probably set the scene here. It was an ordinary Tuesday. Full of background radio noise peppered with occasional banter and cuss words between the four of us at work. In walked in an enormous Samoan guy to sign his tax return. Now, for some reason (well ok, the reason is that he’s a dickwad) he was under the impression that he would receive every single cent back of the tax that he had paid for the year. Did I mention he had zero receipts and was gigantic?
So anyway, he walked in, took one look at his (very generous I thought) refund and starting making noises and huffing and puffing. Miss C, explained very calmly the Australian Tax System and how, that the reason we have such a wonderful, democratic country is because we all play our part and pay taxes if we are able. He just did not want to hear it.
Apparently, his mate Iamaknobber, could do it for free and get him a better refund. Really? That’s awesome. Just pay our bill for the top WORK WE’VE ALREADY DONE, and you can have your shit back. I think that’s about the time he called her a slut. Or a fucking slut, my memory is a bit hazy. That’s also about the time I got up and went out to help her out a little.
See here’s the thing. We are an all female office. Not intentional, it’s just kind of the way it’s worked out. As such, we find, from time to time, that the stunted male or the man who has issues with his obviously tiny penis, has a problem with that fact. I guarantee you there is no way in the world these guys would speak to a man the way they speak to us. That’s because they are bullies. Pure and simple.
Anyhoo, I went on out and asked him to move along. He then replied with a very damning “I will just ask my boss for a new group certificate ay!” I informed him in my most polite tone that, “That would be fine, we will just contact our debt collectors” He then lost his shit and thundered down on Miss C. “Give me my stuff” She refused and held his file close to her bosum. Brave Miss C. I guess in hindsight, a little silly as he could have crushed you like a little bug, but very brave.
That’s about the time he escaped the office and called me “A fucking white bitch” Seriously, dude. You had me at hello.
Oh and then he spat on the sidewalk and walked off in a huff. I wish there had of been a soundtrack to his departure. I think if it were a movie, I would have played “Hero” by Mariah Carey.
So at the end of the day, we called the cops. Their sage advice was to get the fuck out of dodge and not to stay back late. Not shit Sherlock. He never has come back.
The silly thing is, we know more about him than his proctologist ever could. I do hope he enjoys his anal probe audit from the Australian Tax Office.
He’s not the first. He won’t be the last. Got to say though, I think he’s the first one to give me a bit of reverse racism. How does your workplace go? Pray do tell.



34 comments:
Holy shit, I don't know whether to feel really really bad for you or laugh!
Your workplace definitely beats mine in the reverse racism and cockhead customer of the year award, and that's saying something considering some of the very average humans that I've had to deal with from time to time!X
That really does scare me. You were both brave. Very brave. I have to say that working from home I don't face any of these problems. Worst is a visit from my neurotic neighbour crying because my dog woke her up and she had to take a sleeping tablet and then she missed going on a bike ride with her friend. The highlight of her week. Her words "Your dog has ruined my life". Hmmm I'm thinking the black samoan swearing at me might just be a little more exciting. Sigh.
Hey Bern,
You really do crack me up - even when it is a bit scary! I got called a F'n Biatch by a grade 4 student - that was my first and am sure won't be my last. We have since made up and all is well but am sure won't be long until the next one...
Wx
p.s. I remember a wise friend once told me - never piss off your hairdresser, your mechanic or your accountant (tax agent) as they can all REALLY mess with your life...
Karma is a bitch, Iamknobber and friend. Sic him, Bern.
(Seriously- scary stuff. Do you need to think about a bodyguard? I'm sure it's tax deductible.)
I have worked for Centrelink for the past 18 years.
Michelle
I'm left scratching my head wondering why he didn't just go to lamaknobber in the first place, seeing as he was free and all.
I try to make it a habit not to deeply insult people that have intimate demographic information on me, such as my financial records and social security number.
For the record, I think you're brilliantly funny and gorgeous and talented. xx
Say no more Michelle. I wonder what the burn out rate at that joint is.
Wendy, glad you made friends with that "precocious" little boy. Far out, where are manners.
WL - I think he got involved in a bit of pub accountant chat at the local bar after he dropped his stuff in. We could have shat rainbows and I don't think it would have helped.
LLAM - Yours does sound like fun. Great when people blame everything on someone else because they can't accept responsibility for their own actions.
Thanks for all the comments. Which I had a reply button to each one but I have useless blogger. x
Hubby is a gas & water meter reader, his only been in the job for 4 weeks so far his only come across cats & dogs that his had to handle.
Other meter readers have told horror stories saying how some people abuse the hell out of them & have even punched them cause they blame the meter readers for their bills being high.
Lucky hubby hasn't come across them type of people as yer. We are hoping the day wont ever come around.
What an idiot. Clearly someone who has not worked out yet that good manners and a little honey usually get you further.
I worked in a doctors surgery back in the day. Bodily fluids in places they should not be. Diarrhea on the ceiling - seriously that is where the term 'explosive' gets its name. Some mental health cases but never any troubles for us staff.
Did get abused when I worked in the organisers office of the Caravan Camping and Touring Shows. Apparently people want to see TENTS and if you don't have enough TENTS they get all yelly and rude. Saying 'they are just TENTS' doesn't help either. I'd like to say this is where my deep seated prejudice against camping comes from but really bugs, outdoor toilets, sleeping on the ground :eew:
I will confess here some what guiltily to screaming abuse at poor bank evil employee this week. My father in laws estate settlement cheque was deposited on Friday, when I rang on Monday to find out why the money was not in our account bank evil employee said the cheque had been misplaced. It was a rather large cheque, with proceeds of house sale and all. I promptly lost my shit, raised my voice and threatened to call Choice Magazine, write to my local member of parliament and change banks. Bank evil employee took it rather well all things considered. Called back at 5.15pm to say he'd found the cheque and they'd cleared it.
'You had me at hello' made me laugh out loud. Am so glad you have such a great sense of humour, because that was some scary shit. A big man with a small mind is the worst combination.
You had me at hello and I feel guilty that I giggled throughout all of that.
Bullying fuckwits, black green or purple. Fuckwits.
I possibly would have been shitting myself. But I also would have threatened to call the cops, or just kicked him in the nuts!
I used to be the receptionist and Visitor Liason Officer at a Remand Centre.
Sadly the creature we see on TV with 5 children to different dads, preggers with no front teeth and still takes drugs EXIST! Her name was Kelly Abela, I hated her and much as she hated me. I was threatened, called a slut, bitch all because she was banned from coming to visit one of her childrens fathers because SHE had drugs in her car. Imagine that!
I got abused alot on the phone and face to face... it was fun for a few months but then it wears thin.
Ah, the joys of dealing with our darker-skinned brothers...
My wife works for a Government Department dealing with them all the time. She's fortunate in that she can just hang up on them and she does.
Personally I'd have insisted the Police track the little miscreant down and administer a sound beating, if not actually charge him for assault.
As for the "anal probe"... how can one arrange such ??...:-)
My work place looked up the instant I stopped having to deal with the General Public back in about 1992. In my head I would have grabbed him by the balls and said "That's MRS fucking white bitch to you, sir"... but in my heart I know I would have just wet my pants and then mashed his spit into the pavement with my foot later on.
Glad you're all okay, brave little bunnies. That accounting shit is one tough gig.
I don't get it as much now because I work on the other side of book selling but when I was in retail bookselling? OMG! People are fuckers!
This one bloke, after I'd spent 15mins chasing up a book for him, after listening to me speak to the publisher and find out only a limited number were printed and had been sold already, he decided to accuse me of lying, screaming, literally screaming at me that I just didn't want to bothered helping him, that I was a shitty little girl in a shitty little bookshop and I could go fuck myself! That's when I told him to get the fuck out of my store (one and only time I have ever sworn at a customer!) and to never come back. He said you'll never see my business again and I told him we didn't want business from people like him. After he left the other customers in the store applauded me! Despite the fact I was almost in tears I was so shocked and angry, at least I was justified in my response!
I don't know why people need to behave in such a way, and your right, it's usually men acting that way towards women, they would never dare speak to a man in the same way!
I'm a property manager...getting yelled at is part of my job description.
I always thought the best of people, and I want to continue to, but it's so hard when everyday I meet people who reinforce the common stereotype. Like when apparently I was a racist who didn't put one group of people into a property because they 'were black and the other family were white'. No, it couldn't have anything to do with the fact that their previous agents were evicting them for rent arrears and damage to the property. Nooo...it must be my racist tendencies.
TGIF.
You are some mighty brave girls there. And wasn't he just the all round gentleman and intelligent to boot! Hope he has fun with our tax system. Wouldn't it be nice if we all got back ALL our tax! Gosh I wish I'd have thought of that when I did my tax!
Bern I feel sick for you. I know you told it in a funny way, but I hate that people can treat each other like that. Especially someone as fab as you. Let the proctologist do his worst.
Well done you and Miss C for holding your ground, got to teach these buggers a lesson!
Working from home, I don't come across many racist Islanders built like brick shithouses. But if I do, I will try and be as brave as you. But as I recently re-watched 'Once Were Warriors' I think I might just run.
Zero receipts = zero brains! I thought you handled that very well, what a silly bugger he is!
What a terrible tale!? Told with your ever-present sense of humour, it took me two reads to realise how scary that would have been. Man, you shouldn't have to deal with that stuff in your workplace. It just aint cricket.
That's the kinda stuff that gets your heart rate up. Far out. Keeping calm is the key, and you did. Kudos to you!
xx
Found your blog through an, as now, absent post and decided to come back and check out more. Tax time is just such a joy!
Much prefer the big sweet gentle giants to the overgrown intimidating bullies you describe. Had one or two in my job in hospital and first aid work in the past. Very scary, but absolutely necessary to stand up to them. weel done on the team work bravery.
*snort* Fark Bern, for an accountant you have some interesting shit going down!!
I used to work at a small, feral Sydney suburb Woolies. We had a guy get into a fistfight with one of our staff who tried to stop him shoplifting. then stand laughing and spitting blood on people saying "I got AIDS" and laughing.
Serious.
Turns out he didn't have AIDS. But fark. Some people are far out.
Now that was very scary stuff. I am so glad my business is with the keyboard and internet and the only dealings I have to get hot under the collar about are when either the computer or the internet don't work... But I guess that is why I chose this line of work!
Do be careful though, as much as we all can laugh about how you have portrayed this, people like that (big and no brains) can be seriously vindictive and seriously lacking in the thought processes that work with consequences.
Let's hope the ATO proctologist has a good poke around!
Annie
Oh my, what an eventful workplace you have. You should have a 6ft macho man hired as a security guard, or put a shotgun under the desk.
Charming! What an ass. You dealt with him amazingly well, I probably would have hidden, lol.
I'm with 'life in a pink fibro' - "You had me at hello" made me laugh out loud.
You are funny but man, what an unfunny situation. I hope the ATO audits that ass clown's colon.
I've worked in some scary places, but we had security guards...
What an idiot. You, on the other hand, are awesome.
Blimey. Go through many staff there, do you? Far out, what a pressure job. I really cannot fathom how one person can harbour so much hatred and use it to intimidate others. Scary stuff. You ROCK!
What an absolute tosser. How dare he be so rude to you both. You were both very brave!
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